Guarantee and Returns
Thai Pillows stands behind the quality of everything we sell.
MONEY BACK GUARANTEE - If within 5 days of receiving your product you are not completely satisfied, call us at 888 901-8550 and we will issue a Return Merchandize Authorization (RMA) number. You can then return the product to us (to our US warehouse) in the same condition we shipped it for store credit. Items shipped as store credit exchange items will be shipped at no cost to you. Custom-ordered merchandise is non-refundable.
Each of our items is carefully handmade by artisans and skilled craftsmen; therefore, variations in finishes, castings, symmetry, and detailing are anticipated and expected.
We offer 100 % guarantees (that include shipping cost for replacement) for damaged or defective items. Please hold the original packing materials and damaged merchandise for inspection otherwise no claim, replacement, or refund can be honored. In the case where merchandise must be returned to us for inspections you will be charged for the replacement until the damaged product has been returned and inspected. It is your responsibility to get the damaged goods back to us. Please notify customer service at (800) 641-0137 within 48 hours after receipt that you have damaged goods. We will then give you the return shipping information and work through the return details